Client Success Manager - Remote

Overview

Bionews is a digital health solutions company dedicated to empowering more than 50 rare disease communities with trusted information, news, and connections. We foster a space where hope thrives and patients' voices are heard. Since 2013, we’ve been committed to serving patients and elevating their voices. Our motto is "For Rare, By Rare." With over 50% of our team living with or caring for someone with a rare condition, we deeply understand the unique challenges and needs of these communities.

In Short

• Bionews is seeking a dynamic and results-driven Client Success Manager.
• Oversee the strategic execution of digital advertising campaigns for leading pharmaceutical brands.
• Collaborate with Sales, Marketing, Ad Ops, Performance Strategy, Editorial, and Audience Growth teams.
• Build and maintain strong relationships with clients throughout the campaign lifecycle.
• Develop tailored campaign proposals that align with client objectives.
• Ensure campaigns are executed flawlessly and exceed brand KPIs.
• Monitor campaign performance and provide insightful wrap reports.
• Identify opportunities for upselling to drive business growth.

Requirements

• Bachelor’s degree in Advertising, Marketing, Communications or relevant areas.
• 1-2 years of experience in digital publishing sales support.
• Exceptional communication and client service skills.
• High attention to detail and strong time management skills.
• Positive attitude and a willingness to learn and solve problems.
• Fluency in digital media pricing models such as CPM, CPUV, CPC.
• Strong understanding of DCM, Microsoft Office, Salesforce, Google Ad Manager, Google Analytics.
• Familiarity with DoubleVerify, Crossix, IQVIA.

Benefits

• Collaborative and inclusive culture.
• Opportunities for professional growth and development.
• Work with a dynamic team dedicated to making an impact.
• Transparent and accountable leadership.