Client Success Manager - Remote

Overview

The Client Success Manager at VisionPoint Marketing is responsible for managing the entire project lifecycle, focusing on maximizing client satisfaction and achieving business goals through effective collaboration and project management.

In Short

• Accountable for project lifecycle from initiation to closure.
• Maximize client satisfaction and achieve measurable business goals.
• Collaborate with various teams including strategy, creative, and analytics.
• Manage day-to-day client communication and project management.
• Track and manage KPIs to provide insights into project health.
• Build strong internal and external relationships.
• Ensure projects are delivered on time and within budget.
• Provide post-project analysis to refine future solutions.
• Identify opportunities for client expansion and renewal.
• Champion high-quality production standards.

Requirements

• Bachelor's degree in Marketing, Business, or relevant field.
• 3+ years of project management or agency experience.
• Experience managing marketing and advertising projects.
• Strong client relationship management skills.
• Familiarity with project management software.
• Ability to collaborate with cross-functional teams.
• Excellent verbal and written communication skills.
• Interest in digital marketing and creative solutions.
• Focus on client satisfaction and driving project success.
• Ability to identify efficiencies and improve workflows.

Benefits

• Remote-first working environment with hybrid options.
• Opportunity to work with a diverse team across the U.S.
• Engagement in a culture that values collaboration and support.
• Focus on personal and professional growth.
• Contribution to impactful work in higher education.