Client Success Manager - Remote

Overview

The Client Success Manager is responsible for managing existing clients, ensuring client satisfaction, and generating referrals and request for proposal opportunities for the company with key accounts and systems.

In Short

• Manage existing client accounts to ensure satisfaction.
• Generate additional business through referrals.
• Conduct regular client calls and project reviews.
• Assist with client issues and processes.
• Develop and maintain strategic client relationships.
• Manage request for proposal processes.
• Promote company services to develop new business.
• Achieve individual key performance indicators.
• Implement strategies for client account growth.
• Collaborate with internal teams to meet client needs.

Requirements

• High school diploma required; Bachelor’s degree preferred.
• 3+ years of sales or account management experience.
• Experience in healthcare sales or physician recruitment preferred.
• Strong communication skills with C-suite and HR departments.
• Proven sales achievement record.
• Excellent presentation and problem-solving skills.
• Collaborative mindset and supportive of colleagues.
• Ability to effectively manage timelines and targets.
• Experience in negotiating contracts and pricing.
• Ability to advise clients and provide recommendations.

Benefits

• Competitive wages.
• Health and Dental insurance.
• Life, Accident, and Disability Insurance.
• 401k Plan and Match.
• Paid Holidays and Vacation.
• Sick Days and Personal Days.
• Flexible Spending Account.
• Prescription Plan.