Client Success Manager - Remote

Overview

The Client Success Manager is responsible for managing, servicing, and ensuring the profitability of assigned client accounts while meeting established objectives for their portfolio.

In Short

• Serve as the primary point of contact for assigned clients.
• Engage in regular client interaction to ensure satisfaction.
• Interface with client service staff for accurate deliverables.
• Proactively identify potential client performance issues.
• Monitor billing effectiveness and make recommendations.
• Stay updated on payment trends and regulatory changes.
• Generate standard and ad hoc reports for clients.

Requirements

• Solid background in physician revenue cycle management.
• Proficient in third-party billing and claims processing.
• Experience with Practice Management and EMR systems.
• Strong analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to work independently and proactively.
• Proven client relationship skills.

Benefits

• Opportunity to work with Executive leadership.
• Gain experience in a high-growth organization.
• Contribute to a positive culture building.