Director, Call Center Operations - Remote

Overview

This role oversees all patient-facing account management activities in a remote environment, managing teams across the United States, the Philippines, and India. The Director will ensure consistent performance and service excellence while partnering with clients nationwide.

In Short

• Lead Call Center Operations across multiple geographies
• Oversee remote workforce operations
• Manage inbound and outbound patient interactions
• Ensure compliance with regulations like FDCPA, TCPA, and HIPAA
• Develop strategies to improve patient collections
• Oversee vendor relationships and performance
• Produce dashboards and reports on operational performance
• Implement continuous improvement initiatives
• Collaborate with clients to drive financial outcomes
• Lead a high-volume call center environment

Requirements

• 5–7 years in healthcare revenue cycle and call center operations
• 3 years in a leadership role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• In-depth knowledge of billing and collections processes
• Proficiency in data analysis and reporting
• Certified Revenue Cycle Professional (CRCP) preferred

Benefits

• Opportunity to work with Executive leadership
• Experience in a high-growth organization
• Focus on positive culture building
• Flexible working environment
• Collaboration with diverse teams