Senior Implementation Manager, Software & Services - Remote

Overview

This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership.

In Short

• Lead all phases of RCM implementation projects—from kickoff through go-live and stabilization.
• Develop detailed project plans, milestones, timelines, and communication cadence.
• Ensure deliverables are met on schedule and within defined scope.
• Identify risks early, lead issue resolution, and escalate when necessary.
• Serve as the primary implementation contact for clients, building trust and maintaining transparent communication.
• Facilitate discovery sessions to understand client workflows, systems, and operational needs.
• Partner closely with internal teams to ensure readiness for go-live.
• Maintain accurate project documentation, timelines, status reports, and meeting notes.
• Monitor project KPIs, identify gaps, and drive continuous improvement.
• Support user acceptance testing (UAT) and troubleshoot issues related to RCM workflows.

Requirements

• 3-5+ years of experience in healthcare revenue cycle management or related implementation roles.
• Strong understanding of medical billing, coding, charge capture, payment posting, AR management, and denial workflows.
• Experience working with EHR/PM systems (e.g., HST, Epic, Athenahealth).
• Demonstrated success managing complex, multi-stakeholder projects.
• Excellent communication, stakeholder management, and problem-solving skills.
• Proficiency in project management tools and methodologies.

Benefits

• Opportunity to work with a leading provider in a high-growth market.
• Gain valuable experience working closely with Executive leadership.
• Positive culture building within the organization.
• Remote work flexibility with occasional travel for team strategy meetings.
• Work with over 1,100 surgical organizations.