Manager, Implementation Services - Remote

Overview

This position is posted by Jobgether on behalf of LogicGate. We are currently looking for a Manager, Implementation Services in the United States. This is an exciting opportunity for an experienced professional services leader to join a high-growth, mission-driven team. In this role, you will lead and scale a group of implementation specialists, owning both the operational oversight and strategic initiatives that drive customer success. Your work will directly impact the speed and quality of solution delivery while helping build the next evolution of service excellence. You’ll collaborate cross-functionally, contribute to methodology refinement, and play a central role in elevating the team’s performance and alignment with company-wide objectives.

In Short

• Lead, coach, and scale a team of implementation professionals.
• Oversee team operations including pre-sale scoping and onboarding.
• Own and drive key strategic initiatives from conception to execution.
• Continuously improve delivery methodologies to enhance quality.
• Serve as a main escalation point for customer issues.
• Guide program-level support for complex, multi-application customers.
• Partner with sales, customer success, and product teams.

Requirements

• Experience in professional services leadership.
• Strong talent management skills.
• Ability to drive strategic initiatives.
• Experience in operational oversight.
• Excellent problem-solving skills.
• Ability to work cross-functionally.

Benefits

• Opportunity to work in a high-growth team.
• Impact on customer success and solution delivery.
• Collaborative work environment.