Implementation Manager - Remote

Overview

The Implementation Manager at Invoca will lead the deployment of the company's Call Tracking and Analytics solution, ensuring a seamless onboarding experience for customers and driving product adoption.

In Short

• Oversee a portfolio of customer implementation projects.
• Collaborate with customers to tailor implementation strategies.
• Become an expert on the Invoca platform and train customers.
• Assist customers with technical implementation and integration.
• Identify and implement best practices for process optimization.
• Collaborate with cross-functional teams to ensure smooth handoffs.
• Proactively resolve challenges during onboarding.
• Gather insights for product development advocacy.
• Maintain project records and track milestones.

Requirements

• 2+ years in a project management or implementation role for SaaS.
• Ability to manage multiple customer projects effectively.
• Deep product expertise and communication skills.
• Strong analytical skills and a data-driven approach.
• Experience with CRM and project management tools.

Benefits

• Flexible Time Off for work-life balance.
• 20 U.S. paid holidays including a winter break.
• Comprehensive health benefits including fertility assistance.
• 401(k) plan with company match.
• Stock options for all employees.
• Mental health support through SpringHealth program.
• Paid family and medical leave up to 12 weeks.
• Wellness subsidy for fitness-related expenses.