Customer Marketing Manager - Remote

Overview

The Customer Marketing Manager is responsible for creating and executing programs that drive advocacy, engagement, and retention within Invoca’s customer community.

In Short

• Create and execute measurable multi-channel marketing programs that drive customer advocacy and improve retention.
• Own and expand Invoca’s Customer Advocacy program.
• Produce and manage customer user groups.
• Promote customer success stories across Invoca channels.
• Collaborate cross-functionally to support product launches.
• Partner with Sales and Marketing for customer stories.
• Secure customer participation in speaking engagements.
• Drive engagement in customer feedback initiatives.
• Stay current on industry trends in customer marketing.
• Apply AI tools to enhance customer engagement strategies.

Requirements

• 4+ years of experience in customer marketing or advocacy.
• Strong communication and presentation skills.
• Creative marketing instincts and storytelling ability.
• Proven project management skills.
• A track record of nurturing long-term customer relationships.
• Familiarity with marketing automation and community management software.
• Strong analytical and problem-solving skills.
• High emotional intelligence and collaboration skills.

Benefits

• Flexible Time Off.
• 16 U.S. paid holidays.
• Health Benefits with multiple plan options.
• 401(k) with up to 4% company match.
• Stock Options.
• Mental Health Program.
• Paid Family Leave.
• Paid Medical Leave.
• InVacation Bonus after 7 years of service.
• Wellness Subsidy for fitness memberships.