Customer Marketing Manager - Remote

Overview

As a Customer Marketing Manager at CivicPlus, you will play a vital part in fostering strong connections with our customers and ensuring their continued satisfaction by developing and executing strategies to engage, inform, and retain valued customers.

In Short

• Develop and implement multi-channel customer retention programs.
• Create and execute customer communications strategies.
• Develop relationship campaign strategies and communications.
• Establish a company winback strategy.
• Measure campaign effectiveness using data-driven insights.
• Ensure timely distribution of emergency customer communications.
• Own the customer communications calendar.
• Build deep knowledge of products in your portfolio.
• Develop educational content and collateral.
• Own the monthly customer newsletter.

Requirements

• Bachelor's degree in Marketing, Communication, Business, or related field.
• 3+ years of marketing experience, with 1+ in customer marketing.
• Proven experience in customer communications and retention.
• Strong analytical skills.
• Exceptional communication and interpersonal skills.
• Proficiency in data and metrics utilization.
• Customer-centric mindset.
• Experience with inbound and outbound marketing.
• Strong written and verbal communication skills.
• Excellent project management skills.

Benefits

• The ability to make a strong business impact.
• Opportunity to work within an incredible team.
• Focus on supporting public servants.
• Comprehensive health insurance.
• Flexible Time Off.
• 401(k) plan.