Manager, Customer Marketing - Remote

Overview

We are a rapidly growing company that’s revolutionizing the way the restaurant and retail industries do business by pairing technology with an extraordinary commitment to customer success. We help businesses streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines point of sale, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant and retail community to delight guests, do what they love, and thrive.

In Short

• Seeking a Customer Growth Lifecycle Marketing Manager.
• Focus on driving ARPU growth and retention through lifecycle marketing programs.
• Develop upsell and cross-sell strategies for customers.
• Create personalized experiences using customer behavioral insights.
• Collaborate with marketing operations, analytics, and creative teams.
• 5+ years of B2B lifecycle marketing experience required.
• Hands-on experience with customer engagement platforms.
• Exceptional writing skills for SMB audiences.
• Knowledge of B2B SaaS customer lifecycle.
• Monitor KPIs and campaign impact.

Requirements

• 5+ years of B2B lifecycle marketing experience with demonstrated focus on customer growth and retention.
• Data-driven decision maker who balances analytical insights with creative marketing approaches.
• Hands-on experience with customer engagement platforms (Braze, Marketo, Customer.io, or other) and familiarity working with Customer Data Platforms (CDP).
• Strong analytical skills with experience in customer segmentation, A/B testing, and performance measurement.
• Knowledge of B2B SaaS customer lifecycle and demand funnel.
• Exceptional writing skills with ability to create compelling, conversion-focused content for SMB audiences.

Benefits

• Competitive compensation and benefits programs.
• Flexibility to meet changing needs.
• Opportunities for growth and learning.
• Diversity, Equity, and Inclusion initiatives.
• Hybrid work model fostering collaboration.