Onboarding Consultant I, Emerging Markets - Spanish Speaking - Remote

Overview

As an Onboarding Consultant with Toast, you will manage customer relationships and guide them through the onboarding process, ensuring a successful implementation of the Toast POS system.

In Short

• Manage onboarding for restaurant owners using Toast's technology.
• Conduct remote site assessments for client needs.
• Document installation processes and best practices.
• Train restaurant staff on using Toast products effectively.
• Handle multiple onboarding engagements simultaneously.
• Provide remote support during the Go-Live phase.
• Achieve monthly activation goals set by the Onboarding Manager.
• Utilize project management skills to meet customer needs.
• Work independently in a fast-paced environment.
• Focus on customer satisfaction and operational efficiency.

Requirements

• Bilingual/Fluent in Spanish and English.
• Experience in the Restaurant or Hospitality Industry.
• 3+ years in a customer satisfaction role.
• Ability to navigate competing priorities.
• Proven success in meeting goals.
• Strong communication and organizational skills.

Benefits

• Competitive salary and benefits package.
• Flexible work environment.
• Opportunities for professional development.
• Inclusive and diverse workplace culture.
• Supportive of work-life balance.