Manager, Go-to-Market Coordinators - Remote

Overview

The Manager of Go-Live Sales Coordinators at Toast is responsible for hiring, training, and leading a team to support customers through the post-sale, pre-onboarding journey, ensuring high productivity and customer satisfaction.

In Short

• Manage and develop a team of Go-Live Sales Coordinators.
• Ensure high levels of customer satisfaction and project velocity.
• Collaborate with Sales and POS Onboarding Leadership.
• Analyze metrics and drive performance improvements.
• Conduct interviews and hire team members.
• Coach team members for improved customer service.
• Manage cross-functional relationships.
• Identify areas of opportunity within project backlogs.
• Plan and manage operations strategically.
• Support the overall goals of the business.

Requirements

• 3+ years of customer service or project management experience.
• Preferred leadership experience.
• Strong teamwork and communication skills.
• Ability to coach and train others.
• Experience with metrics analysis and process improvements.
• Proficiency in Salesforce and Google suite.

Benefits

• Competitive salary with uncapped commissions.
• Comprehensive benefits package.
• Equity options (if eligible).
• Opportunities for professional development.
• Inclusive work environment.