Remote Otter LogoRemoteOtter

Director of Operational Excellence - Remote

Posted 15 hours ago
Project Management
Full Time
USA
$151,000 - $309,000 USD/year

Overview

As the Director of Operational Excellence, you will lead a function that redesigns critical processes and resolves systemic issues to build the operational backbone that enables Toast to deliver faster and more scalable outcomes for customers and employees.

In Short

  • Lead the Process Engineering & Continuous Improvement program.
  • Redesign processes across the customer lifecycle.
  • Resolve systemic issues causing customer frustration.
  • Leverage AI and automation to improve operations.
  • Identify and eliminate operational waste.
  • Define and track enterprise-wide process KPIs.
  • Establish governance and accountability frameworks.
  • Embed a culture of continuous improvement.
  • Lead and develop a high-performing team.

Requirements

  • 10+ years in process engineering or operations leadership.
  • Experience deploying AI and automation solutions.
  • Expertise in process improvement methodologies.
  • Ability to drive measurable, sustained impact.
  • Experience leading cross-functional investigations.
  • Strong analytical and systems-thinking mindset.
  • Excellent communication and storytelling ability.
  • Experience building governance structures.
  • Growth-oriented leader with team-building experience.

Benefits

  • Competitive salary based on experience and location.
  • Cash compensation, equity, and benefits.
  • Diversity, equity, and inclusion initiatives.
  • Hybrid work model fostering collaboration.
  • Commitment to accessible hiring processes.
Toast logo

Toast

Toast is a rapidly growing company that is transforming the restaurant industry by integrating technology with a strong commitment to customer success. Their platform combines restaurant point of sale systems, guest-facing technology, and award-winning customer support to help restaurants streamline operations, boost revenue, and enhance guest experiences. The company is dedicated to empowering the restaurant community, enabling them to delight guests and thrive in a competitive market. With a focus on diversity, equity, and inclusion, Toast values its employees as the key ingredient to its success and strives to create an inclusive environment that fosters authenticity and respect.

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