Director of Operational Excellence - Remote

Overview

As the Director of Operational Excellence, you will lead a function that redesigns critical processes and resolves systemic issues to build the operational backbone that enables Toast to deliver faster and more scalable outcomes for customers and employees.

In Short

• Lead the Process Engineering & Continuous Improvement program.
• Redesign processes across the customer lifecycle.
• Resolve systemic issues causing customer frustration.
• Leverage AI and automation to improve operations.
• Identify and eliminate operational waste.
• Define and track enterprise-wide process KPIs.
• Establish governance and accountability frameworks.
• Embed a culture of continuous improvement.
• Lead and develop a high-performing team.

Requirements

• 10+ years in process engineering or operations leadership.
• Experience deploying AI and automation solutions.
• Expertise in process improvement methodologies.
• Ability to drive measurable, sustained impact.
• Experience leading cross-functional investigations.
• Strong analytical and systems-thinking mindset.
• Excellent communication and storytelling ability.
• Experience building governance structures.
• Growth-oriented leader with team-building experience.

Benefits

• Competitive salary based on experience and location.
• Cash compensation, equity, and benefits.
• Diversity, equity, and inclusion initiatives.
• Hybrid work model fostering collaboration.
• Commitment to accessible hiring processes.