Director of Healthcare Operational Excellence - Remote

Overview

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

In Short

• Influence strategy and prioritization of cross-functional teams to move Interwell towards our goals
• Own the operational changes on major company initiatives
• Partner with Healthcare Operations leaders to understand needs, develop solutions, roll out change, and monitor progress
• Conduct and/or steer qualitative and quantitative analysis to inform your recommendations
• Develop and propose workflows, metrics, documentation, and high-level system functionality
• Connect cross-functional colleagues with appropriate SMEs within Healthcare Operations
• Facilitate and influence decision-making with senior leadership
• Plan and conduct effective change management of your work
• Proactively identify and solve for process improvement areas
• Develop direct report(s) to consistently execute processes to a high standard

Requirements

• Minimum of a Bachelor’s Degree, with a Clinical Degree preferred
• 5+ years of experience in healthcare operations leadership, project delivery, or process building/improvement
• Strong leadership skills and a track record of managing and motivating high-performing teams
• Experience designing and/or enhancing tech-enabled workflows in healthcare settings
• Ability to learn and problem solve quickly
• Excellent stakeholder management, problem-solving and communication skills
• High attention to detail, diligence, and process-orientation
• Proactive with an ownership mentality

Benefits

• Mission-driven values focused on patient care
• Commitment to diversity, equity, and inclusion
• Opportunity to work in a fast-paced environment
• Support for professional development
• Collaborative team culture