Onboarding Consultant II, Retail Multilingual Onboarding (Spanish) - Remote

Overview

As an Onboarding Consultant at Toast, you will work with retail customers primarily in Spanish, managing the onboarding process from purchase through to implementation, ensuring a high-quality customer experience.

In Short

• Serve as the primary contact for customers during the onboarding phase.
• Work autonomously to achieve monthly activation goals.
• Conduct remote site assessments for client networking needs.
• Document installations and ensure adherence to best practices.
• Create and lead onboarding training plans for retail staff.
• Manage multiple onboarding engagements simultaneously.
• Provide post-live support and troubleshooting for customers.

Requirements

• Fluency in English and Spanish.
• 4+ years of experience in customer satisfaction and business operations.
• 1+ years in project management or implementation roles.
• Ability to operate independently in changing environments.
• Experience with project management tools like Salesforce and Asana.
• Strong communication and organizational skills.

Benefits

• Competitive compensation and benefits.
• Flexibility to meet changing needs.
• Opportunities for professional growth and development.
• Inclusive and diverse work culture.