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Onboarding Consultant II, Retail Multilingual Onboarding (Spanish) - Remote

Posted 8 hours ago
Customer Service
Full Time
Worldwide
$65,000 - $120,000 USD/year

Overview

As an Onboarding Consultant at Toast, you will work with retail customers primarily in Spanish, managing the onboarding process from purchase through to implementation, ensuring a high-quality customer experience.

In Short

  • Serve as the primary contact for customers during the onboarding phase.
  • Work autonomously to achieve monthly activation goals.
  • Conduct remote site assessments for client networking needs.
  • Document installations and ensure adherence to best practices.
  • Create and lead onboarding training plans for retail staff.
  • Manage multiple onboarding engagements simultaneously.
  • Provide post-live support and troubleshooting for customers.

Requirements

  • Fluency in English and Spanish.
  • 4+ years of experience in customer satisfaction and business operations.
  • 1+ years in project management or implementation roles.
  • Ability to operate independently in changing environments.
  • Experience with project management tools like Salesforce and Asana.
  • Strong communication and organizational skills.

Benefits

  • Competitive compensation and benefits.
  • Flexibility to meet changing needs.
  • Opportunities for professional growth and development.
  • Inclusive and diverse work culture.
Toast logo

Toast

Toast is a rapidly growing company that is transforming the restaurant industry by integrating technology with a strong commitment to customer success. Their platform combines restaurant point of sale systems, guest-facing technology, and award-winning customer support to help restaurants streamline operations, boost revenue, and enhance guest experiences. The company is dedicated to empowering the restaurant community, enabling them to delight guests and thrive in a competitive market. With a focus on diversity, equity, and inclusion, Toast values its employees as the key ingredient to its success and strives to create an inclusive environment that fosters authenticity and respect.

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