Customer Marketing Manager - Remote

Overview

The Customer Marketing Manager will design, execute, and optimize campaigns that span the entire customer journey—from onboarding to advocacy. This role involves collaborating with various teams to deliver targeted, personalized communications that help customers succeed.

In Short

• Design and execute customer marketing campaigns.
• Collaborate with Customer Success, Product Marketing, and Sales.
• Manage customer advocacy programs and case studies.
• Own onboarding, adoption, and retention strategies.
• Monitor campaign performance and optimize based on metrics.
• Engage with customers through webinars and user groups.
• Develop automated customer journeys.
• Promote educational content through lifecycle campaigns.
• Work in a fast-paced startup environment.
• Drive measurable impact through creative marketing solutions.

Requirements

• Experience managing customer marketing initiatives.
• Strong writing and verbal communication skills.
• Ability to engage with all levels of stakeholders.
• Proven experience with customer lifecycle programs.
• Creative and innovative mindset.
• Metric-driven with strong analytical skills.
• Detail-oriented and organized.
• Ability to handle multiple projects simultaneously.
• Passion for enhancing customer experiences.

Benefits

• Competitive salaries and stock options.
• 100% healthcare coverage in the U.S.
• 401K plan with company matching.
• WiFi and mobile reimbursement.
• Generous vacation policy.
• Pension and supplemental health insurance in the UK.
• Commitment to diversity and inclusion.
• Opportunities for professional growth.
• Remote friendly work environment.
• Annual company gatherings.