Customer Marketing Manager - Remote

Posted 27 weeks ago

Marketing

Full Time

Overview

Gatekeeper is seeking an experienced Customer Marketing Manager to enhance customer experiences and drive revenue growth within our SaaS-based Vendor and Contract Management Platform.

In Short

Responsible for product adoption and account growth among existing customers.
Translate technical platform details into value messaging for customers.
Foster customer advocacy and share customer stories.
Coordinate customer events and webinars.
Create targeted communications for customers.
Manage a digital newsletter to keep customers informed.
Utilize AI tools to enhance marketing efforts.
Collaborate with Account Directors to drive customer growth.
Focus on Net Revenue Retention (NRR) as a key metric.

Requirements

Must have natural curiosity and a self-starter attitude.
Experience in SaaS, marketing, or customer success.
Proficient in content creation across various formats.
Comfortable with HubSpot and data dashboards.
Confident presenter for webinars and training sessions.

Benefits

100% remote working across the UK.
Generous annual leave allowance.
Comprehensive benefits package including private health cover.
Company pension scheme and life assurance.
Learning & Development opportunities.
Technology provided to support your work.
Support for non-profit organizations in the community.

Gkhq

Gatekeeper is a leading unified contract and third-party risk management platform designed to support compliance-centric organizations by providing comprehensive control to mitigate risk and reduce costs. Utilizing its advanced AI engine, LuminIQ, Gatekeeper streamlines risk checks, accelerates contracting processes, and identifies savings opportunities, enabling teams to maintain compliance, efficiency, and readiness for audits. The company has experienced consistent, profitable growth and serves a diverse range of clients, including notable names like Ford and Crocs. With recent investment from Vista Equity Partners, Gatekeeper is expanding its global Professional Services function, focusing on delivering transformative customer implementations and enhancing its AI capabilities.

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