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Customer Marketing Manager - Remote

Posted 6 weeks ago
Marketing
Full Time
UK

Overview

Gatekeeper is seeking an experienced Customer Marketing Manager to enhance customer experiences and drive revenue growth within our SaaS-based Vendor and Contract Management Platform.

In Short

  • Responsible for product adoption and account growth among existing customers.
  • Translate technical platform details into value messaging for customers.
  • Foster customer advocacy and share customer stories.
  • Coordinate customer events and webinars.
  • Create targeted communications for customers.
  • Manage a digital newsletter to keep customers informed.
  • Utilize AI tools to enhance marketing efforts.
  • Collaborate with Account Directors to drive customer growth.
  • Focus on Net Revenue Retention (NRR) as a key metric.

Requirements

  • Must have natural curiosity and a self-starter attitude.
  • Experience in SaaS, marketing, or customer success.
  • Proficient in content creation across various formats.
  • Comfortable with HubSpot and data dashboards.
  • Confident presenter for webinars and training sessions.

Benefits

  • 100% remote working across the UK.
  • Generous annual leave allowance.
  • Comprehensive benefits package including private health cover.
  • Company pension scheme and life assurance.
  • Learning & Development opportunities.
  • Technology provided to support your work.
  • Support for non-profit organizations in the community.
Gatekeeper logo

Gatekeeper

Gatekeeper is a next-generation SaaS-based solution specializing in Vendor & Contract Lifecycle Management (VCLM) and Third-Party Risk Management (TPRM). The company is dedicated to empowering its customers by enhancing visibility into vendor contracts, optimizing vendor and contract processes, and ensuring compliance with third-party regulations. With a strong track record of profitable growth and a diverse customer base that includes notable companies like Ford and Crocs, Gatekeeper is committed to delivering measurable ROI and solving customer challenges. The company fosters a remote working environment and values diversity, aiming to make working lives easier and more productive for its clients.

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