Senior Implementation Consultant - Remote

Overview

As a Senior Implementation Consultant at Gatekeeper, you will play a strategic and hands-on role in delivering transformative customer implementations, acting as a trusted advisor to enterprise customers and mentoring other consultants.

In Short

• Lead complex, enterprise-grade implementations from discovery to optimization.
• Translate business processes into scalable workflows using AI and analytics.
• Design measurable success criteria and report progress through data-led insights.
• Collaborate with Account Directors and Technical Account Managers for seamless delivery.
• Create AI prompt frameworks and automate processes to improve efficiency.
• Analyze customer data to translate metrics into business value.
• Identify upsell/cross-sell opportunities by recognizing usage patterns.
• Review and refine delivery methodologies to reduce implementation time.
• Stay updated on trends in AI, SaaS delivery, and automation.

Requirements

• 5+ years in software implementation or Professional Services roles within SaaS.
• History of leading high-impact projects and improving client satisfaction.
• Experience in mentoring or leading peers.
• Strong data analysis and configuration management skills.
• Understanding of SaaS customer success models and ARR growth.
• Exposure to AI workflows or automation platforms preferred.

Benefits

• 100% remote working with no commute.
• Generous paid vacation allowance.
• Comprehensive benefits package including medical and dental cover.
• Learning and development opportunities.
• Technology provided to support your best work.
• Gatekeeper retreats and community support initiatives.