Principal Product Manager, Voice AI - Remote

Overview

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is launching a new initiative to bring the power of voice AI into the in-store restaurant experience. While voice has transformed drive-thru and phone ordering, we believe there’s a large opportunity to make in-store experiences better for guests and more proficient for restaurant teams. This team will explore voice capabilities across front-of-house (guest ordering, service interactions, POS assistance) and back-of-house (kitchen coordination, hands-free workflows, inventory signals). As the Principal Product Manager — Voice AI (In-Store) on the Commerce Platform, you’ll define strategy, evaluate vendors and partners, run zero→one discovery and pilots in real restaurants, and lead commercialization — creating a reusable voice platform that powers multiple use cases across the restaurant.

In Short

• Define vision & portfolio strategy for in-store voice AI.
• Run vendor & technical evaluation for voice and AI vendors.
• Lead commercial conversations with vendors.
• Drive zero → one discovery and pilots in restaurants.
• Design a reusable voice platform with defined APIs and integration patterns.
• Lead go-to-market strategy and commercialization efforts.
• Coordinate cross-functional delivery across various teams.
• Drive operational readiness and reliability for in-store behavior.
• Champion field research and validation in restaurant environments.
• Mentor and shape product practice within the organization.

Requirements

• ~8+ years of AI product delivery experience.
• Hands-on experience in AI model evaluation.
• Proven track record in zero → one product development.
• Experience in vendor evaluation and commercial discussions.
• Ability to design reusable APIs and platform capabilities.
• Experience in customer and operational empathy.
• Exemplary cross-team leadership skills.
• Clear, persuasive communication skills.

Benefits

• Competitive compensation and benefits programs.
• Flexible work arrangements to meet employees' needs.
• Access to AI tools to empower productivity.
• Inclusive and diverse workplace culture.
• Opportunities for professional growth and development.