Customer Marketing Manager - Remote

Overview

The Customer Marketing Manager will be responsible for amplifying customer voices and shaping narratives that connect to the outcomes Freshpaint's product helps drive, focusing on customer storytelling and advocacy.

In Short

• Own Freshpaint’s customer storytelling and advocacy strategy.
• Manage customer quotes, testimonials, and case studies process.
• Create customer story-driven enablement materials.
• Build and maintain a repository of customer stories.
• Partner with Account Management for customer requests.
• Manage and grow customer speakers for events.
• Drive community engagement through live events.
• Collaborate with cross-functional teams for integrated narratives.

Requirements

• 5+ years in Customer Marketing, Product Marketing, or Customer Success.
• Experience in customer storytelling and advocacy programs.
• Exceptional writing and storytelling skills.
• Strong verbal communication and executive presence.
• Ability to build alignment across functions.
• Customer-first mindset with relationship-building skills.
• Experience managing customer speakers for events.
• Experience with customer approval processes is a plus.

Benefits

• Competitive pay + generous equity.
• Fully remote with coworking stipend.
• Half-day Fridays.
• Unlimited PTO with a required 2-week minimum.
• Top-tier health, dental & vision coverage.
• “Treat Yourself” days and generous parental leave.
• Epic offsites twice a year.