Implementation Manager - Remote

Overview

The Implementation Manager at CVS Health is responsible for overseeing customer benefit plan implementations for self-funded new business clients, ensuring customer satisfaction and managing critical implementation issues.

In Short

• Directs all aspects of customer benefit plan implementation.
• Partners with internal and external stakeholders.
• Acts as a single point of contact for benefit plan implementation.
• Coordinates resolution of project deliverables.
• Develops and executes implementation strategies.
• Engages team members for accountability.
• Solicits customer feedback for quality improvement.
• Evaluates customer requested exceptions.
• Ensures adherence to performance guarantees.
• Maintains flexibility during stressful situations.

Requirements

• 1+ years of Health Plans and Benefits experience (preferred).
• 2+ years of Project Management and Client Facing experience.
• Strong negotiation and conflict resolution skills.
• Attention to detail and accuracy.
• Ability to express complex concepts clearly.
• Highly organized with prioritization skills.
• Experience with Salesforce and Microsoft products.
• Associate's degree or equivalent experience required.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Confidential counseling and financial coaching.
• Comprehensive benefits tailored to employee needs.