Manager, Implementation Services - Remote

Overview

LogicGate® is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud® delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs.

In Short

• Lead and mentor a team of implementation professionals.
• Drive operational excellence and team development.
• Own key strategic initiatives for operational growth.
• Improve delivery methodologies for customer success.
• Manage escalations and complex customer issues.
• Collaborate with sales, customer success, and product teams.
• Focus on talent management and performance improvement.
• Enhance operational processes and reporting.
• Support onboarding and enablement of team members.
• Drive AI innovation and capacity management.

Requirements

• 7+ years in enterprise software professional services or consulting.
• 3+ years of people management experience.
• Experience leading operational or strategic initiatives.
• Expertise in customer relationship management.
• Understanding of professional services operations.
• Exceptional leadership and communication skills.

Benefits

• Competitive salary and variable compensation.
• Equity options and flexible health benefits.
• Generous PTO and 11 Annual Company Holidays.
• Summer Fridays and Health Days.
• Access to LinkedIn Learning and mentorship programs.