Director of Call Center Operations - Remote

Overview

The Director of Call Center Operations at Forbes Advisor is responsible for defining the vision and strategies for call center operations to drive growth and optimize performance.

In Short

• Define long-term vision for call center operations.
• Design and execute sales strategies for lead generation.
• Establish KPI frameworks for performance tracking.
• Manage performance dashboards with BI.
• Oversee workforce planning and scheduling.
• Work cross-functionally with other teams.
• Ensure adherence to industry regulations and QA standards.
• Adopt best-in-class technologies for operations.
• Prepare performance reports for executive leadership.

Requirements

• 5+ years in call/contact center operations.
• Exceptional problem-solving skills.
• Strong communication and organizational skills.
• Ability to manage stress and multiple challenges.
• Fluent in Microsoft Word, Excel, and PowerPoint.

Benefits

• Equal employment opportunities for all employees.
• Prohibits discrimination and harassment.
• Comprehensive training programs.
• Supportive work environment.