Director of Operations - Remote

Overview

Aspire Software is hiring a Director of Operations for our Car Rental portfolio to join our growing team in North America. This position provides critical operational management to a portfolio of companies within a growing software vertical, focusing on increasing business efficiency and managing day-to-day operations.

In Short

• Oversee operational functions of Professional Services, Customer Success, and IT.
• Implement global projects while managing local operations.
• Drive profitability and maintain high service levels.
• Collaborate with department heads and align operations with strategic goals.
• Optimize resource allocation and standardize processes.
• Ensure customer satisfaction and retention through effective account management.
• Utilize data for staffing and efficiency improvements.
• Mentor team leaders and foster a performance-focused culture.
• Implement process improvements for scaling operations.
• Drive upsell and expansion opportunities in collaboration with Sales and Marketing.

Requirements

• 5+ years of experience in a similar role, preferably in SaaS or Cloud industries.
• Bachelor’s degree in business administration or related field.
• Strong financial and operational acumen.
• Proficiency in Microsoft Office suite.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced environment.
• Experience with offshoring and virtual global organizations.
• Knowledge of CRM tools like Salesforce or Microsoft Dynamics.
• Fluent in English, both written and verbal.
• Legally authorized to work in Canada.

Benefits

• Work in a remote model from anywhere in Canada.
• Join a growing team in a reputable company recognized as a great workplace.
• Opportunities for professional development and mentorship.
• Collaborative work culture focused on continuous improvement.
• Engage in a dynamic and fast-paced work environment.