Director of Operations - Remote

Overview

Aspire Software is hiring a Director of Operations for our Car Rental portfolio to join our growing team in North America! This position provides critical operational management to a portfolio of companies within a growing software vertical. Working closely with our Car Rental management team, you will drive the operational functions of the portfolio (Professional Services, Customer Success, Customer Onboarding, and IT) in order to increase business efficiency, streamline processes by introducing and optimizing automation and finally manage the day-to-day business operations.

In Short

• Oversee service delivery and ensure projects are completed on time and within budget.
• Optimize resource allocation to maximize billable utilization.
• Standardize processes to improve efficiency and margin growth.
• Ensure support teams meet or exceed SLA commitments.
• Drive customer satisfaction to increase retention rates.
• Develop and execute operational strategies aligned with company goals.
• Lead cross-functional teams across various departments.
• Implement process improvements to scale operations.
• Monitor customer feedback and implement improvement initiatives.
• Collaborate with Sales and Marketing to drive upsells.

Requirements

• 5+ years of experience in a similar role, preferably in SaaS, Cloud, or Software industries.
• Bachelor’s degree in business administration or related discipline.
• Strong financial and operational acumen.
• Proficient in Microsoft Office suite.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced environment.
• Experience with offshoring and virtual global organizations.
• Fluent in English, both written and verbal.
• Legally authorized to work in the US.
• Car Rental experience is highly advantageous.

Benefits

• Work in a remote environment.
• Be part of a growing team with a strong company culture.
• Opportunities for professional development.
• Collaborate with a diverse group of professionals.
• Contribute to a company recognized as a great workplace.