Client Success Manager - Remote

Overview

The Client Success Manager will ensure clients achieve their desired outcomes while fostering long-term strategic relationships, blending technical fluency with business acumen.

In Short

• Build and maintain client relationships to achieve measurable outcomes.
• Act as a strategic advisor to clients, guiding them through the platform.
• Collaborate with cross-functional teams to enhance client experiences.
• Lead troubleshooting efforts to resolve client issues effectively.
• Manage client roadmaps and expectations regarding project deliverables.
• Identify growth opportunities and communicate client needs internally.
• Conduct structured business reviews to showcase ROI and track progress.
• Stay informed on market trends to tailor solutions for clients.
• Oversee onboarding and implementation processes for new clients.
• Implement change management strategies with clients.

Requirements

• 5+ years in client success, account management, or consulting.
• Technical fluency in software platforms and IT environments.
• Experience aligning client goals with business outcomes.
• Bachelor's degree in Business Administration or related field.
• Preferred: CCSM or ITIL Foundation Certification.

Benefits

• Paid time off and 401K with company match.
• Comprehensive health, dental, and vision plans.
• 12 paid company holidays and 2 paid volunteer days.
• Focus on DEI, work/life balance, and employee development.
• Award-winning workplace culture recognized globally.