Service Desk Technical Support Analyst II - Remote

Overview

The Service Desk Technical Support Analyst II will support the Partner Solutions client/member platform, providing excellent customer service and resolving application issues.

In Short

• Research and diagnose complex software issues raised by clients.
• Assess alert/exception conditions from Operations teams.
• Develop, test, and implement SQL queries for issue investigation.
• Examine error logs and database content to identify problems.
• Document and implement workaround solutions.
• Create/manage production/staging support tickets.
• Provide Tier 2 support for Salesforce issues.
• Analyze logs using tools like Splunk and DataDog.
• Handle on-call activities as needed.
• Work in a flexible environment, with options for remote work.

Requirements

• Bachelor's Degree in Computer Science or related field.
• 3+ years of development or technical support experience.
• Experience with Salesforce and MuleSoft.
• Knowledge of programming and software development concepts.
• Experience with Linux, PHP, HTML, JavaScript, CSS, XML, MySQL.
• Familiarity with Amazon cloud technologies.
• ServiceNow ITSM experience.
• Ability to analyze logs and troubleshoot issues.
• Strong problem-solving skills.
• Ability to work in a flexible environment.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment: remote, hybrid, or in-office.
• Flexible time off including vacation and sick leave.
• Recognized as a great workplace globally.