Service Desk Analyst - Remote

Overview

The Service Desk Analyst will provide Level 1 support to clients, offering customer-friendly assistance for IT products and services while working from home in New York.

In Short

• Provide technical customer support via telephone, chat, and email.
• Perform level 1 triage and resolutions like password resets and troubleshooting.
• Handle callbacks as required.
• Coordinate hardware and software requests.
• Act as a subject matter expert across limited areas.
• Train and mentor other service desk associates.
• Work in a fast-paced environment with opportunities for advancement.
• Must reside in New York during employment.
• Provide 24/7 support across various shifts.
• Possess a high school diploma or equivalent experience.

Requirements

• Experience in help desk/service desk handling tickets preferred.
• Experience troubleshooting desktop hardware preferred.
• Effective soft skills and active listening abilities.
• Ability to manage call lengths and handle time effectively.
• Entry to intermediate understanding of Microsoft Outlook, Windows 10, and basic computer terminology.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance options.
• 401(k) plan with matching provisions.
• Paid time off and personal sick leave.
• Supportive and diverse work culture.