Technical Analyst I - Remote

Overview

As a Technical Analyst I at Varicent, you will be part of a dedicated team that provides expert technical support for our SaaS solutions, ensuring customer satisfaction and seamless technology adoption.

In Short

• Provide expert assistance to users navigating SaaS solutions.
• Troubleshoot technical challenges and answer complex queries.
• Collaborate with product and development teams to report bugs and enhance products.
• Deliver exceptional service and foster customer satisfaction.
• Work with experienced technology leaders and utilize various communication methods.
• Maintain high client satisfaction by resolving issues effectively.
• Support KPI targets and ensure proper documentation in CRM.
• Participate in training and continuous development opportunities.
• Work within Eastern Standard Time (EST) business hours.
• Fully remote position with flexibility for a work-life balance.

Requirements

• 2+ years of relevant technical experience.
• Experience with SaaS platforms is mandatory.
• Familiarity with relational databases and SQL scripting.
• Ability to communicate technical instructions clearly.
• Experience in troubleshooting web-based applications.
• CEFR B2 level English proficiency or higher.
• Ability to work effectively in cross-functional teams.
• Proficient in utilizing support tools and processes.
• Ability to share best practices for product utilization.
• Willingness to provide weekend coverage on a rotational basis.

Benefits

• Market leading compensation package.
• Wellness programs to support health and wellbeing.
• Opportunity to work with the latest tools and technologies.
• Remote work flexibility.
• Comprehensive employee insurance coverage.
• Annual time off in accordance with legislative requirements.
• Global connected culture with hubs in multiple countries.
• Dynamic work culture in an innovative environment.
• Continuous development opportunities.
• Supportive environment for personal growth.