Technical Analyst I - Remote

Overview

As a Technical Analyst I at Varicent, you will be part of the Technical Support Team, providing expert assistance to users navigating our SaaS solutions. You will troubleshoot technical challenges, answer complex queries, and ensure that customers can maximize the value of our products.

In Short

• Provide expert assistance to users of Varicent's SaaS solutions.
• Troubleshoot technical challenges and answer complex queries.
• Collaborate with product and development teams to report bugs.
• Ensure customer satisfaction and seamless adoption of technology.
• Communicate effectively with clients and internal teams.
• Work in a remote environment with a focus on results.
• Participate in cross-functional team projects.
• Utilize support tools and processes to resolve cases.
• Contribute to product enhancements based on user feedback.
• Support KPI targets and be available for on-call rotation.

Requirements

• 1+ years of relevant technical experience.
• Familiarity with relational databases and SQL scripting.
• Understanding of client-server architecture.
• Ability to communicate technical instructions clearly.
• CEFR B2 level English proficiency or higher.
• Ability to work effectively in cross-functional teams.
• Experience troubleshooting web-based applications.
• Proficient in using analytical tools and technologies.
• Demonstrated ability to solve technical problems.
• Willingness to work flexible hours to align with EST.

Benefits

• Market leading compensation package.
• Wellness programs to support health and wellbeing.
• Remote work flexibility.
• Comprehensive employee insurance coverage.
• Annual time off in accordance with legislative requirements.
• Opportunities for continuous development.
• Dynamic work culture in a multicultural environment.
• Access to the latest tools and technologies.
• Global connected culture with hubs in various countries.
• Supportive environment for personal and professional growth.