IT Service Desk - Remote

Overview

Staff4Me is seeking a dedicated IT Service Desk professional to join our dynamic team. In this role, you will provide vital support to our users by diagnosing and resolving technical issues, maintaining a high standard of service across various platforms. You will act as the first point of contact for IT-related queries and help create a seamless IT experience for our staff and clients.

In Short

• Provide exceptional customer service by responding to internal and external IT inquiries in a timely manner.
• Troubleshoot and resolve IT-related issues using strong problem-solving skills.
• Document all support requests and resolutions in the ticketing system to ensure accurate tracking.
• Assist users with hardware setup and configuration, including desktops, laptops, and peripherals.
• Install and configure software applications, ensuring compliance with licensing requirements.
• Collaborate with other IT teams to escalate complex issues and improve service delivery.
• Stay current with IT trends to provide informed support and suggest improvements.

Requirements

• Strong problem-solving skills.
• Experience with customer service in an IT environment.
• Knowledge of hardware and software installation.
• Ability to document technical issues and resolutions.
• Good communication skills.
• Familiarity with ticketing systems.

Benefits

• Opportunity to work in a dynamic team.
• Access to ongoing training and development.
• Competitive salary and benefits.