IT Service Desk Manager - Remote

Overview

Pacvue is seeking a highly skilled and motivated Service Desk Manager to lead our IT Service Desk / Help Desk team. This role will report to the Corporate IT Director and will be responsible for overseeing the daily operations of the IT Service Desk, ensuring efficient resolution of IT-related issues, and maintaining a high standard of IT service delivery across all Pacvue brands.

In Short

• Lead, mentor, and develop the IT Service Desk team.
• Oversee the Service Desk ticketing systems.
• Establish and refine IT processes and workflows.
• Act as the escalation point for complex IT issues.
• Manage and support enterprise applications.
• Partner with the Corporate IT Director on IT policies.
• Monitor team performance and implement improvements.
• Ensure continuous training and upskilling of the team.

Requirements

• 5+ years of IT support experience.
• Strong knowledge of hosted application support.
• Experience supporting MacOS & Windows 10/11.
• Proven ability to lead and manage a team remotely.
• Ability to analyze data and generate reports.
• Strong problem-solving skills.
• Experience working in a 24/7 environment.

Benefits

• Competitive salary of $1250 USD per month.
• Work From Home.
• Annual contractor bonuses.
• Sick leave and paid time off after three months.
• Maternity/Paternity leave after six months.
• Internal training opportunities.
• Opportunities for personal and professional growth.