Service Design Manager - Remote

Overview

The Service Design Manager will lead, plan, organize, and develop processes and policies to enhance operational efficiency and effectiveness within employment services across Canada.

In Short

• Develop and enhance the Service Delivery Model.
• Act as the in-house expert regarding the program and services.
• Analyze and assess the effectiveness of the Service Delivery Model.
• Assist in the development of supportive IT solutions.
• Plan, develop, and implement key changes to the service delivery model.
• Ensure successful adoption of projects and changes.
• Manage Learning & Development team and initiatives.
• Use Customer Satisfaction Framework for continuous improvement.

Requirements

• Three (3) + years business management experience.
• Employment/Vocational Services experience preferred.
• Leadership experience in human services is an asset.
• Advanced understanding of government funded contracts.
• Experience developing operating processes and performance standards.
• Ability to thrive in a fast-paced environment.
• Experience working with cross-functional teams.
• Advanced MS Office skills.
• Excellent verbal and written communication skills.
• Flexibility and ability to travel as required.

Benefits

• Competitive salary of $90,000-$95,000 per year.
• Comprehensive health and dental benefits.
• RRSP Matching program of 1.5% base earnings.
• Coverage for credential or designation fee.
• Ongoing learning and development opportunities.
• Generous time-off policies for work/life balance.
• Diverse and inclusive workplace.
• Opportunity to make a difference.