Senior Managed Onboarding Manager - Remote

Overview

As a Senior Managed Onboarding Manager at Pacvue, you will lead the onboarding process for strategic clients, ensuring they have the knowledge and setup needed to succeed with our eCommerce advertising solutions.

In Short

• Lead onboarding for strategic clients.
• Translate client needs into structured onboarding plans.
• Run end-to-end onboarding programs.
• Architect account setups for campaigns.
• Provide tailored optimization guidance.
• Collaborate with cross-functional teams.
• Create playbooks to streamline processes.
• Identify gaps and recommend enhancements.
• Ensure high-quality execution across time zones.
• Thrive in dynamic environments.

Requirements

• 5+ years in eCommerce account management or digital marketing.
• Proven track record with high-value clients.
• Strong understanding of retail media best practices.
• Excellent project management skills.
• Exceptional communication and presentation skills.
• Ability to analyze complex datasets.
• Proven success in managing onboarding sessions.
• Strong troubleshooting skills.
• Proactive approach to process improvement.
• Ability to build trust-based client relationships.

Benefits

• Flexible Paid Time Off.
• Paid Holidays and Floating Holidays.
• Comprehensive health benefits.
• 401k with Employer Match.
• Remote Work Options and Flexibility.
• Paid Volunteer Time Off.
• Paid Parental Leave.