Senior Onboarding Manager, EMEA - Remote

Overview

The Senior Onboarding Manager will play a crucial role in ensuring a positive onboarding experience for customers, leading to their successful adoption of dbt Labs' products.

In Short

• Manage onboarding for dbt Lab’s largest accounts.
• Communicate account setup requirements and best practices to customers.
• Collaborate with various teams to enhance customer experiences.
• Meet with prospective customers to assess service needs.
• Tailor onboarding processes for the EMEA region.
• Work asynchronously as part of a remote team.
• Demonstrate extreme attention to detail.
• Possess strong cross-collaboration skills.
• Manage multiple priorities effectively.
• Experience in customer success or project management roles.

Requirements

• Experience with tools like Salesforce, Asana, Rocketlane, and Slack.
• Understanding of how dbt impacts customer operations.

Benefits

• Unlimited vacation time.
• Comprehensive healthcare coverage.
• Generous paid parental leave.
• Health & wellness stipend.
• Flexible stipends for home office setup and learning.