Senior Manager, Customer Onboarding - Remote

Overview

As a Senior Manager of Customer Onboarding, you will lead a team focused on ensuring excellent customer service and satisfaction while developing efficient onboarding processes for mid-market and enterprise clients.

In Short

• Lead and manage a team of Customer Onboarding Managers.
• Work with mid-market and enterprise customers.
• Develop and implement onboarding processes and strategies.
• Collaborate with sales, product, and support teams.
• Monitor customer feedback and onboarding metrics.
• Conduct training sessions for the onboarding team.
• Tailor onboarding experiences based on client needs.
• Establish communication and project management protocols.
• Identify upsell opportunities during onboarding.
• Manage customer expectations and address issues.

Requirements

• Bachelor’s degree in business, communication, or a related field.
• 3-5 years of people management experience.
• 5+ years in customer success or account management in SaaS.
• Proven track record of managing teams and improving processes.
• Excellent communication and interpersonal skills.
• Data-driven mindset with strong analytical skills.
• Ability to work in a dynamic environment.

Benefits

• Flexible and remote work opportunities.
• Generous PTO.
• Exceptional leave programs.
• Medical, Dental, Vision and Prescription Drug Coverage.
• 401(k) Retirement Savings Plan with a 6% Match.
• Employer covered insurance programs.
• Wellness expense reimbursement.
• Education Assistance.
• Fun activities and a supportive team environment.