Senior Customer Advocacy & Community Manager - Remote

Overview

As a Senior Customer Advocacy & Community Manager at Tekmetric, you will design a sustainable program that celebrates customer wins, fuels referrals and reviews, maximizes lifetime value and boosts long-term retention.

In Short

• Build Advocacy Engines to maximize customer lifetime value.
• Grow & Nurture Community for peer learning and feedback.
• Own Customer Communications to ensure effective messaging.
• Boost Retention & Expansion through data analysis.
• Capture and Curate Customer Proof for sales and marketing use.
• Drive Referrals & Reviews through structured programs.
• Champion Voice of Customer through feedback loops.
• Measure & Report Impact of advocacy and retention initiatives.

Requirements

• 5+ years of experience in customer marketing or advocacy.
• Proven track record of bootstrapping advocacy programs.
• Must be customer-obsessed and familiar with engagement strategies.
• Experience working cross-functionally with various teams.
• Comfortable using data to inform strategy.
• Familiar with marketing technologies (e.g., Postal.io, Hubspot).
• Excellent written and verbal communication skills.
• Self-starter attitude with a bias for action.

Benefits

• Flexible remote work options.
• Competitive base salaries.
• Generous Paid Time Off.
• Comprehensive health benefits.
• 401(k) Retirement Savings Plan with employer match.
• Support for continuing education.