Senior Onboarding Manager - Remote

Overview

We are seeking a dynamic and experienced Senior Onboarding Manager, Cohort to lead training and enablement efforts, driving the successful implementation of Affinity software solutions. As a critical member of our Customer Success team, you will be responsible for ensuring our customers experience a seamless onboarding process, optimizing software adoption, and maintaining high levels of customer satisfaction.

In Short

• Lead the onboarding of customer cohorts.
• Foster strong relationships with customers.
• Collaborate with cross-functional teams.
• Advocate for customer needs within the organization.
• Analyze and optimize customer adoption metrics.
• Coach and mentor team members.
• Manage customer implementations end-to-end.
• Develop change management processes.

Requirements

• 5+ years of experience with SaaS solutions.
• Experience in onboarding methodologies.
• Proven customer success experience.
• Strong project management skills.
• Understanding of customer success metrics.
• Knowledge of financial services ecosystem.
• Ability to coach and mentor.
• Exceptional problem-solving skills.
• Customer-first mindset.
• Strong organizational skills.

Benefits

• Health care coverage and flexible days.
• Annual education budget.
• Support for overall health and well-being.
• Virtual team building and socials.