Onboarding Manager - Remote

Overview

We are looking for an Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term success.

In Short

• Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value
• Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction
• Collaborate directly with various external stakeholders to confirm goals and tailor configuration and communication
• Be a product expert, able to help clients learn the platform effectively
• Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption

Requirements

• 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology
• Outstanding written and oral communication skills
• Detail-oriented, strong critical thinking and problem-solving abilities
• Strong project management experience
• Comfortable working in a fast-paced, startup environment; highly collaborative

Benefits

• Recognized as a top employer for its people-first approach
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Work with a diverse, global team
• Engage with a variety of clients in the hospitality industry