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Client Onboarding Senior Manager - Remote

Posted 7 weeks ago
Sales / Business
Full Time
Worldwide

Overview

The Client Onboarding Senior Manager will lead the Citi Client Onboarding Warsaw Hub, managing a team to deliver exceptional onboarding experiences and drive performance through metrics and accountability.

In Short

  • Lead the Warsaw-based Client onboarding team.
  • Deliver onboarding excellence at first point of contact.
  • Promote proactive communication across onboarding processes.
  • Champion data-driven performance management.
  • Support change initiatives and continuous improvement.
  • Collaborate with global partners to resolve process friction.
  • Act as a point of escalation for onboarding issues.
  • Ensure adherence to policy and regulatory standards.
  • Contribute to global standardization efforts.
  • Drive culture of accountability and client service.

Requirements

  • 6-10 years of experience in financial services.
  • Strong knowledge of account opening and KYC requirements.
  • Fluent English communication skills.
  • Experience in project/change management.
  • Proven ability to work in a fast-paced environment.
  • Strong stakeholder management skills.

Benefits

  • Private Medical Care Program.
  • Life Insurance Program.
  • Pension Plan contribution.
  • Employee Assistance Program.
  • Paid Parental Leave Program.
  • Sport Card and Holidays Allowance.
  • Access to learning and development resources.
  • Annual performance-related bonus.
  • Special offers and discounts for employees.
Citibank, N.A logo

Citibank, N.A

Citibank, N.A. is a leading global financial institution that provides a wide range of financial services, including banking, investment, and wealth management. With a strong commitment to information security, Citibank focuses on protecting its computer networks and corporate information from cyber threats. The company values innovation and compliance, ensuring that its security measures align with industry standards and regulations. Citibank offers competitive employee benefits and fosters an inclusive work environment, promoting equal opportunity for all applicants.

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