Senior Onboarding Manager - Remote

Overview

The Senior Onboarding Manager at dbt Labs plays a crucial role in ensuring that customers have a positive onboarding experience, leading to successful product adoption and retention.

In Short

• Manage large accounts to facilitate initial product adoption.
• Communicate account setup requirements and best practices to customers.
• Collaborate with sales, professional services, and support teams.
• Meet with prospective customers to identify suitable service experiences.
• Tailor onboarding processes for specific regions.
• Work with customers in Asia-Pacific.

Requirements

• Experience working in a fully remote, distributed team.
• Natural cross-collaborator with strong communication skills.
• Extreme attention to detail.
• Ability to engage with customer executives confidently.
• Capable of managing multiple priorities effectively.
• Experience in customer success or project management roles.
• Understanding of how professional services enhance customer value.

Benefits

• Unlimited vacation time.
• 401k plan with a 3% guaranteed company contribution.
• Comprehensive healthcare coverage.
• Generous paid parental leave.
• Flexible stipends for wellness, home office setup, and learning.