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Senior Technical Support Engineer - Remote

Posted 6 hours ago
Customer Service
Full Time
USA

Overview

As a Senior Technical Support Engineer at Seraphic, you will play a crucial role in onboarding customers and providing technical support for our innovative cybersecurity solutions.

In Short

  • Onboard new customers with smooth integration.
  • Diagnose and resolve customer issues efficiently.
  • Customize products to meet client requirements.
  • Collaborate with product and R&D teams for system improvements.
  • Support sales teams with technical expertise.
  • Develop and maintain technical documentation.

Requirements

  • 4+ years of experience in technical customer support.
  • Understanding of cybersecurity threats and best practices.
  • Familiarity with web protocols.
  • Experience with proxies and firewalls.
  • Proven experience with deployment tools like SCCM, Intune, and JAMF.
  • 3-5 years of system management experience across Windows, Linux, and macOS.
  • Familiarity with ticketing systems like Jira and Zendesk.
  • Ability to write clear troubleshooting guides and FAQs.
  • Great project management and communication skills.
  • Self-motivated with strong problem-solving abilities.

Benefits

  • Innovative work environment.
  • Opportunity to work with industry experts.
  • Engagement with challenging technologies.
  • Recognition for leadership in cybersecurity.
  • Collaborative team culture.
Seraphic Security logo

Seraphic Security

Seraphic Security is a pioneering start-up focused on revolutionizing browser security in response to the growing need for robust protection in an increasingly remote and web-based work environment. With its patent-pending technology, Seraphic offers unparalleled defense against zero-day attacks, phishing, and malicious downloads, ensuring comprehensive visibility and control to prevent data loss. The company is recognized for its innovative solutions, including receiving the Frost & Sullivan's 2024 Enabling Technology Leadership Award for Global Zero Trust Browser Security. Seraphic fosters a collaborative and challenging work environment, where talented professionals can engage with cutting-edge technologies and contribute to shaping the future of secure browsing.

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