Director of Technical Support - Remote

Overview

As the Director of Technical Support at Seraphic, you will lead and build our customer-facing technical function, ensuring customer success and satisfaction with our cutting-edge browser security solutions.

In Short

• Lead the post-sale technical journey from onboarding to long-term support.
• Build and lead a technical services team.
• Act as the main contact for key enterprise customers.
• Resolve complex technical challenges for customers.
• Customize Seraphic products to meet client needs.
• Collaborate with product and R&D teams for system improvements.
• Develop technical documentation for scaling support.
• Partner with Sales for pre-sales technical expertise.
• Define standards for exceptional technical support.

Requirements

• 8+ years in technical customer-facing roles, with 3+ years in leadership.
• Understanding of cybersecurity threats and best practices.
• Experience with browser security is a plus.
• Familiarity with web protocols.
• Experience with deployment tools like SCCM, Intune, and JAMF.
• 3-5 years of system management across Windows, Linux, and macOS.
• Strong problem-solving and analytical skills.
• Familiarity with ticketing systems like Jira and Zendesk.
• Excellent project management and communication skills.
• Ability to multitask and prioritize projects.

Benefits

• Innovative work environment in a fast-growing startup.
• Opportunity to lead and shape a new technical support function.
• Work with a talented team of industry experts.
• Engagement with challenging technologies in cybersecurity.
• Recognition for innovative solutions in browser security.