Remote Otter LogoRemoteOtter

Director of Technical Support - Remote

Posted 26 weeks ago
Customer Service
Full Time
United States

Overview

The Director of Technical Support is responsible for ensuring that Intelerad constantly delivers an outstanding support experience, tracking key performance indicators, identifying opportunities for process improvement, and managing goals and processes to align the global team's performance with business outcomes.

In Short

  • Lead and nurture a culture of knowledge sharing within the support teams.
  • Collaborate with managers to improve knowledge management strategies.
  • Build strategic relationships across business lines.
  • Accountable for the success of direct reports through coaching and mentorship.
  • Manage KPIs related to team performance and client success.
  • Ensure the Technical Support department has necessary resources and tools.

Requirements

  • Bachelor’s degree in computer science or related field.
  • 5+ years in leading a technical team in a software company.
  • Minimum of 10 years in a technical or service delivery role.
  • Experience with ITIL and Knowledge Centered Service methodology.
  • Strong organizational and collaborative leadership skills.
  • Excellent problem-solving and analytical abilities.

Benefits

  • Workplace that encourages teamwork and creativity.
  • Opportunity to make a difference in healthcare.
Intelerad logo

Intelerad

Intelerad is a healthcare technology company that focuses on streamlining medical imaging processes to enhance efficiency and improve patient outcomes. With headquarters in Raleigh, North Carolina, and Montreal, the company employs nearly 800 staff across four countries, serving approximately 2,000 healthcare facilities worldwide. Intelerad's modern enterprise solutions have been recognized with the Best in KLAS award, ranking number one for PACS in the Asia/Oceania region in the 2021 Best in KLAS: Global Software report. The company is dedicated to making medical imaging more accessible, empowering physicians to provide timely diagnoses and better care for patients.

Share This Job!

Save This Job!

Similar Jobs:

T.M

Technical Support Director - Remote

Theoria Medical

12 weeks ago

Theoria Medical is seeking a Technical Support Director to lead their remote technical support team, focusing on customer satisfaction and team management.

Worldwide
Full-time
Customer Service
P50,000 - P100,000/month

T.M

Technical Support Director - Remote

Theoria Medical

16 weeks ago

Theoria Medical is looking for a Technical Support Director to lead their technical support team and ensure high customer satisfaction.

Worldwide
Full-time
Customer Service
P50,000 - P100,000/month
Stoneridge Software logo

Director of Support - Remote

Stoneridge Software

13 weeks ago

Join Stoneridge Software as a Director of Support to lead a team in providing exceptional client service and drive innovative solutions.

USA
Full-time
Customer Service
Tecton logo

Director of Support - Remote

Tecton

81 weeks ago

The Director of Support at Tecton will lead and scale the Support Engineering team to enhance customer success and provide exceptional technical support.

USA
Full-time
Customer Service
Samsara logo

Director, Technical Support Engineering - Remote

Samsara

16 weeks ago

Samsara is seeking a Director of Technical Support Engineering to lead a team in delivering exceptional customer support in a high-growth environment.

USA
Full-time
Customer Service
$114,520 - $184,050 USD/year