Director of Technical Support - Remote

Overview

The Director of Technical Support is responsible for ensuring that Intelerad constantly delivers an outstanding support experience, tracking key performance indicators, identifying opportunities for process improvement, and managing goals and processes to align the global team's performance with business outcomes.

In Short

• Lead and nurture a culture of knowledge sharing within the support teams.
• Collaborate with managers to improve knowledge management strategies.
• Build strategic relationships across business lines.
• Accountable for the success of direct reports through coaching and mentorship.
• Manage KPIs related to team performance and client success.
• Ensure the Technical Support department has necessary resources and tools.

Requirements

• Bachelor’s degree in computer science or related field.
• 5+ years in leading a technical team in a software company.
• Minimum of 10 years in a technical or service delivery role.
• Experience with ITIL and Knowledge Centered Service methodology.
• Strong organizational and collaborative leadership skills.
• Excellent problem-solving and analytical abilities.

Benefits

• Workplace that encourages teamwork and creativity.
• Opportunity to make a difference in healthcare.