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Technical Support Manager (Medical Imaging) - Remote

Posted 3 days ago
Customer Service
Full Time
Worldwide
84,750 CAD - 113,000 CAD/year

Overview

The Technical Support Manager leads a high-performing team of technical support professionals who serve as the critical link between Intelerad's innovative medical imaging solutions and the healthcare organizations that depend on them.

In Short

  • Lead and develop a team of technical support professionals.
  • Oversee end-to-end customer technical issue resolution.
  • Design and implement process improvements across the technical support workflow.
  • Establish and monitor key performance indicators.
  • Manage 24/7/365 coverage scheduling.

Requirements

  • Bachelor's degree in Computer Science or equivalent experience.
  • 5+ years of progressive experience in technical support roles.
  • Expertise in troubleshooting methodologies and support operations management.
  • Strong proficiency with Linux/UNIX, SQL, and Windows environments.
  • Experience managing 24/7 support operations.

Benefits

  • Competitive salary range.
  • Comprehensive medical and financial benefits.
  • Professional development opportunities.
  • Flexible working conditions.
  • Supportive team culture.
Intelerad logo

Intelerad

Intelerad is a healthcare technology company that focuses on streamlining medical imaging processes to enhance efficiency and improve patient outcomes. With headquarters in Raleigh, North Carolina, and Montreal, the company employs nearly 800 staff across four countries, serving approximately 2,000 healthcare facilities worldwide. Intelerad's modern enterprise solutions have been recognized with the Best in KLAS award, ranking number one for PACS in the Asia/Oceania region in the 2021 Best in KLAS: Global Software report. The company is dedicated to making medical imaging more accessible, empowering physicians to provide timely diagnoses and better care for patients.

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