Technical Support Manager - Medical Imaging - Remote

Overview

The Manager of Technical Support will be responsible for leading and managing a team of technical support professionals and to ensure the highest level of customer satisfaction. This role will play a key role in maintaining the company's reputation for exceptional support services, resolving complex technical issues, and contributing to continuous improvement initiatives.

In Short

• Lead, mentor, and inspire a team of technical support professionals.
• Oversee and ensure timely resolution of customer technical issues.
• Develop and implement key performance indicators (KPIs).
• Identify opportunities for process optimization.
• Establish and maintain a robust knowledge base.
• Act as a point of escalation for complex technical issues.

Requirements

• Bachelor's degree in Computer Science or related field.
• Proven experience in a technical support leadership role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent communication and interpersonal skills.
• Strong skills with Linux/Unix, SQL, and Windows.
• Familiarity with ITIL or other service management frameworks.
• Experience with medical imaging or healthcare technology preferred.

Benefits

• Confidentiality of applicant information.
• Equal employment opportunity commitment.