System Support Analyst I - Medical Imaging / Linux - Remote

Overview

The System Support Analyst I plays a critical role in delivering exceptional technical support and issue resolution for Intelerad's enterprise medical imaging solutions.

In Short

• Deliver technical support excellence as the primary point of contact for system administrators and end-users.
• Troubleshoot software and system issues while maintaining clear communication.
• Ensure compliance and security by handling sensitive patient data.
• Drive knowledge management and documentation.
• Collaborate across teams to escalate and resolve complex issues.
• Support 24/7 operations by participating in on-call rotation.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or related field.
• Strong customer service orientation with excellent communication skills.
• Proficiency in Windows Server environments and database systems.
• Familiarity with healthcare IT interoperability standards.
• Experience with ticketing systems such as Salesforce ServiceCloud.
• Working knowledge of Linux operating systems and PostgreSQL databases.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Contribute to improving patient care through technology.
• Gain experience in a leading healthcare technology company.