Senior Systems Support Analyst III - Linux / Medical Imaging - Remote

Overview

The Level III – Senior System Support Specialist serves as a senior technical expert within the Healthcare IT team, providing advanced support for Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Vendor Neutral Archives (VNA), and other imaging platforms.

In Short

• Serve as a senior escalation point for complex technical issues involving RIS, PACS, VNA, and integrated systems
• Lead troubleshooting efforts involving interoperability protocols such as DICOM, HL7, and IHE
• Collaborate with clinical stakeholders, internal IT teams, and external vendors
• Contribute to the planning and execution of system upgrades and migrations
• Develop best practices for system monitoring and performance tuning
• Guide junior support specialists in diagnosing issues
• Participate in disaster recovery strategy development
• Ensure compliance with HIPAA and FDA regulations
• Provide direct phone support to clients
• Work evening and weekend shifts as part of the regular schedule

Requirements

• Bachelor’s degree in Computer Engineering, Healthcare Informatics, or related field
• 5+ years of experience in Healthcare IT support
• Advanced experience with PACS, RIS, VNA, and clinical imaging workflows
• In-depth knowledge of DICOM, HL7, and interoperability standards
• Proficiency in Windows Server environments and Linux systems
• Hands-on experience with SQL Server, Oracle, and/or PostgreSQL
• Strong written and verbal communication skills
• Experience using ITSM tools such as ServiceNow
• Solid understanding of HIPAA and cybersecurity best practices

Benefits

• Competitive salary and benefits package
• Opportunity for professional development and certifications
• Flexible working hours
• Dynamic and inclusive work environment
• Engagement in meaningful work that impacts patient care