Linux System Support Analyst - Remote

Overview

As a System Support Analyst, you will provide support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.

In Short

• Provide excellent System Support services
• Respond to client problems (phone/tickets) and proactively monitor client’s installations
• Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers
• Log and document all incidents in the ITSM (ServiceNow and/or Jira)
• Perform database maintenance using SQL statements
• Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows
• Work remotely through secure connections and via phone and remote desktop-sharing
• Stay proactively informed and trained on Back-End Architectures, IntelePACS software, and 3rd party integration

Requirements

• Experience in a customer service or technical support role
• A minimum of 2 years of professional work experience in Linux system and network administration
• Remote troubleshooting (ssh, VPN tunnels)
• Basic knowledge of SQL databases (Sybase, MySQL, postgresql)
• Microsoft Windows (basic workstation configuration and troubleshooting)
• Knowledge of a scripting language (such as Perl, python or shell) is an asset
• Experience with TCP/IP, network security, IPSec or VPN is an asset

Benefits

• All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application